We license images of the highest quality. If for any reason an image does not meet your expectations, you may cancel the license within 15 days after receipt of the invoice for a full refund. We will also gladly work to resolve any quality issues with our files or substitute another image for the original license for up to 30 days. All sales of licenses are considered final after 30 days. For any issue please contact us.
An individual download may be eligible for a refund, if it meets any of the following criteria:
Duplicate Download: If an identical image/size is accidentally downloaded multiple times.
Failed Download: If there is a technical problem preventing the successful download of the image. This may include a corrupt file, unexpected removal of image, or site technical difficulties. Please note that support must be contacted before a refund can be requested.
Poor Quality: This may include compression artefacts, noise, copyright infringement, blown highlights, hot pixels, or any other major quality defect. (Must be confirmed by a site administrator)
Credit packages may be refunded, under specific circumstances. To be eligible for a refund, you must not have used any of the purchased credits, and must notify support in writing within 24 hours of the purchase. Please note that individual credits are non-refundable.
Subscriptions may be refunded, under specific circumstances. To be eligible for a refund, you must not have used your subscription (i.e. downloaded any photos), and must notify support in writing within 24 hours of purchase. Please note that members are responsible for cancelling their subscriptions when desired.
In the case of refunded a renewal, you must still notify support within 24 hours of the renewal purchase.
In the case of a member image refund, we will return the appropriate number of credits to your account.
In the case of a subscription image refund, we will deduct the purchase from your daily download count.
For all other refunds, we will return your money via the original purchase method. If you purchased with PayPal, we will refund the full amount to your PayPal account. In the case of a credit card purchase, we will return the full amount to your credit card.
Please note that refunds may take several days to process, depending on the nature of the purchase. Credit card refunds may take up to a full week to be accurately reflected on your card.